The next phase of AI is system-level, not tool-level
Organizations already have the components for successful agentic AI. What separates early adoption from long-term impact is how those elements are connected.
This research captures a moment of convergence:
- AI is widely adopted
- AI agents are moving into real workflows
- Early value is clear
- Fragmentation remains the primary constraint
The organizations that unlock the next phase of AI will be those that:
- Treat AI as core infrastructure, not temporary, one-off pilots
- Build trust, governance, and transparency into every deployment
- Shift from task-level automation to connected networks of AI agents
- Use conversational data as a core input for coordination between people, systems, and agents
